COVID-19 Safe to Stay

The Health and Safety of our Guests during their stay is of utmost importance to us, As well as our own and staff. Please read below how we are providing a safe environment for your time with us.

Please Note: All our COVID-19 policies are based on current UK government guidance. With that in mind ,some of this information may be out of date by the time of your arrival. My intention is to keep this “Covid Page” updated with all new developments as they are announced.

We intend to open 5th July 2020.

We have completed a risk assessment that identifies risks and controls needed to reduce the severity of the risk. As a result we have invested in hygiene equipment PPE and a number of procedures throughout the house to reduce risk of infection and demonstrate the safe and secure environment we have to offer.

Download our Good to Go Certificate (PDF)


Staff Training

All staff and ourselves have undergone necessary training regarding Corona Virus and the importance of social distancing.This training will be updated and adapted as government guidance dictates.

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Hotel Cleanliness

We have carefully deep cleaned and sanitised the house from top to bottom, Scatter cushions, bedspreads and unnecessary items have been removed from all guest rooms for the time being.


Public Toilet

These will be closed as we will not be open for non-residents. We would ask residents to use their own bathrooms.


Visiting

Before entering you will find a sanitising station, which must be used before entry. If you or any of your party are displaying signs of COVID-19 please do not enter. Telephone for instructions and remain in your car or outside the door. We reserve the right to take a non-contact temperature check before entry.

On entry, your sanitised room keys will be laid out to collect. Feel free to leave your key at reception where it will be sanitised before re collection. Further sanitising stations will be positioned throughout the house and you are encouraged to use them where possible. All guests must sanitise prior to entering the lounge or dining room.

PLEASE RESPECT SOCIAL DISTANCING AT ALL TIMES.


Breakfast

Breakfast will be served as normal between 8.30am and 9.30am .The breakfast buffet has been removed and everything will be served from the kitchen to your table. We would request that you stay at your designated table during breakfast and respect social distancing. Please be aware that couples from different households will still need to social distance during breakfast.


Housekeeping

We will be carrying out housekeeping by request, minimising staff entering guest bedrooms. Rooms will be deep cleaned and sanitised between check-ins.

Guests are requested to notify reception of any “top -ups” Towels, Toiletries and In-room beverages.

All linen is washed off site at 60degrees for optimal disinfection.


Residents Lounge

We have taken all literature ,games etc from the lounge and would ask guests to respect social distancing rules and not move furniture around. All drinks will be served from the bar to the lounge.


Dinner

As all our tables are set in twos and we have no communal tables ,safe distancing is easily practised in the dining room .
Please be aware couples from different households will need to social distance in both the lounge and dining room

All guests are asked to hand sanitise before entering lounge and dining room

Canapes will be served in residents lounge with pre dinner drinks served to the table. Your wine order will be taken, and the wine will be at your designated seating in the dining room.
You will be shown to your designated table which will be socially distanced from other diners. You will be served from the kitchen.

All staff will be trained in use of sanitiser between serving.

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Temperature Checks/PPE

We will be checking temperatures of all staff at the beginning of each shift to ensure they are safe to work. PPE will be in use in the kitchen with all other necessary protocols.

We reserve the right to check any guest’s temperature where necessary.

We keep a supply of face masks for those guests that may need to use public transport.

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We do endeavour to deliver our traditional “Hazelbank” experience without too much restriction hence the reduction in number of guests allowed to the house and no public opening.

Welcome Back to Borrowdale …. Stay Safe.

Gary, Donna and Family